FAQ

Yes, sales tax is charged as required and will be calculated at checkout.

You’re in the right place!  Our website is currently the best option for placing your order, but we are also working with brick & mortar and online retailers to carry our products.

Our welcome mats are produced from all natural coconut fibers that have natural color variations. Just like every snowflake is unique, so is every coconut. Your doormat is truly one-of-a-kind.

Shipping is a flat rate of $9.95 for anywhere in the continental U.S.

Sorry, we know the shipping can seem expensive!  We are also used to free Amazon shipping.

We are actually taking a loss on the shipping.  Our doormats are heavy, and our actual shipping cost is usually $12-$20 for domestic shipments.

For all in-stock orders, items should arrive at your door within 1-2 weeks.

We use a high-quality PVC non-slip backing that minimizes shedding, but it is inevitable with the natural fibers that you will experience some shedding.
Don’t worry, the shedding is natural and normal!

Coir door mats are made from natural and highly durable materials.  Most cleaning can be done by simply brushing off the mat or beating it out.  For more advanced cleaning, check out this wikihow article for specific tips.

We recommend placing your doormat under a sheltered overhang to protect it from the elements, extend the life of the doormat, and keep it looking its best.

Coir (Coconut-Fiber) material can easily handle normal amounts of moisture but should not be exposed to direct rainfall or water saturation, as this may affect the material and design.

Yes!  Please contact us to discuss the options.

If you purchased one of our natural coconut fiber mats, there will inevitably be some color and texture variations in the mats.  Just like we are all unique snowflakes, so is every coconut.  Over time, the texture and color will mature into a more even rich light-brown color.

What you see online reflects our current inventory, but we are always looking to expand our offerings of unique and interesting doormats.  Feel free to hit us up with any suggestions.

Yes!  Contact us for information on volumes and pricing requirements.

Yes, we follow standard industry practices to make sure resellers are able to make decent margin on every DoorMatX product they sell.

Yes.  In order to offer a substantial discount to our wholesale customers, we must extend this pricing only to orders that meet our minimum size requirements.