Faqs - DoorMatX

Shopping

Do you charge sales tax?

There is no sales tax for any order placed outside Texas. Since our headquarters are in Austin, TX. We must charge 8.25% sales tax for any order within Texas.

Where can I purchase DoorMatX products?

You’re in the right place! Our website is currently the best option for placing your order, but we are also working with brick & mortar and online retailers to carry our products.

Do you offer additional designs?

What you see online reflects our current inventory, but we are always looking to expand our offerings of unique and interesting doormats. Feel free to hit us up with any suggestions.

Do you offer bulk order rates?

Yes! Please contact us to discuss the options.

Why is my doormat darker/lighter than the one pictured?

Our welcome mats are produced from all natural coconut fibers that have natural color variations.

Shipping

How much does shipping cost?

Shipping is a flat rate of $6.95 for anywhere in the continental U.S.

International shipping is a flat rate of $34.95.

*Sorry, we know the shipping can seem expensive. We are actually taking a loss on the shipping. Our doormats are heavy, and our actual shipping cost is usually $10-$15 for domestic shipments, and $50-$75 for international shipments.

How long will shipping take?

For all in-stock orders, items should arrive at your door within 1-2 weeks.

Care

Will my mat shed?

We use a high-quality PVC non-slip backing that minimizes shedding, but it is inevitable that you will experience some initial shedding with your doormat. Don’t worry, the shedding is normal and should resolve quickly!

What color will my mat be?

If you purchased one of our natural coconut fiber mats, there will inevitably be some color and texture variations in the mats. Just like we are all unique snowflakes, so is every coconut. Over time, the texture and color will mature into a more even rich light-brown color.

How do I care for my doormat?

Coir door mats are made from natural and highly durable materials. Most cleaning can be done by simply brushing off the mat or beating it out. For more advanced cleaning, check out this wikihow article for specific tips.

Where should I put my doormat?

We recommend placing your doormat under a sheltered overhang to extend the life of the mat and keep it looking its best.

Is my doormat waterproof?

Coir (Coconut-Fiber) material can easily handle normal amounts of moisture but should not be exposed to direct rainfall or water saturation.

Wholesale

Do you offer wholesale accounts?

Yes! Contact us for information on volumes and pricing requirements.

Is there a discounted price for wholesale customers?

Yes, we follow standard industry practices to make sure resellers are able to make decent margin on every DoorMatX product they sell.

Do you have a minimum order size for wholesale?

Yes. In order to offer a substantial discount to our wholesale customers, we must extend this pricing only to orders that meet our minimum size requirements.